Hi,
I’m contacting you because I’m experiencing a recurring issue with the refund/credits system on Flatlogic.
In my project, I have many generations where the produced code is poorly interpreted and/or poorly executed, which forces me to request a refund to recover the corresponding credits. The problem is that I have submitted around ten refund requests, and to date I have received none of the credits back.
I would like to know: - whether there is currently a known bug affecting the refund mechanism, - whether my requests are actually being processed on your side (real status), - and, above all, how to unblock the situation so that the credits are effectively credited back.
I can provide the necessary information (project ID, refund dates, screenshots, transaction references / logs) if you tell me exactly what you need to verify.
Please let me know quickly what is happening and the steps to get this corrected.
Kind regards.