User Research Deliverables
Using the brief, which contains all the required information to start crafting the user experience and the user interface for future software we start User Personas Creation.
Personas are generalized portraits of a specific user category based on research and observation. By creating a user persona based on research, we can make it easier for the company to involve the users in their application.
Then we create a customer journey map, a diagram that represents the steps taken by user to meet a specific goal.