Problem with subscription ?

Jane “Elestoria” Connor

Hi, I signed up for a one-month (25 credits) subscription to try it out. I wanted to upgrade to an annual subscription, but I can only upgrade my current monthly plan. So I can't choose the annual option.

Do I have to cancel my subscription and sign up again? Or is this just a bug?

Regards.

Jane “Elestoria” Connor

I ran some tests and canceled my monthly cancellation. Now I can't reactivate it. Is there a problem with the site? Are some features missing? Is this normal?

Erik Kalmykov

Hello Jane, Thank you for pointing this out and asking. I'm going to investigate this issue on our side and involve our engineers.

I'll come back soon with updates and suggestions from our side. Thank you and sorry for the inconvenience.

Jane “Elestoria” Connor

Thx alot, i wait your reply :)

Erik Kalmykov

Hello Jane,

We have fixed your issue manually, so you could try to subscribe.

Sorry for the inconvenience! Please, check your email, I have sent to you promo code with 10% discount for annual subscription.

If you will have any questions, feel free to ask any time.

Thank you and have a nice day!

Jane “Elestoria” Connor

Hi, Thank you very much, I was able to activate my annual subscription.

Regards.

Erik Kalmykov

Hello Jane! Glad to hear it, thank you for update!

Problem with subscription ?

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