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Login Error

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Did a New User Registration and tried loggign in using the same credentials which throwed an error stating something is wrong . how to rectify this

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Hello Manoj Kanna, If you're encountering an error when trying to log in with newly registered credentials, there are a few steps you can take to troubleshoot and resolve the issue:

  1. Email Verification:

    • Our platform requires you to verify your email address before you can log in. Check your email inbox (and spam/junk folder) for a verification email and follow the instructions to complete the verification process.
  2. Check Credentials:

    • Make sure you entered your email/username and password correctly. Double-check for any typos or case sensitivity issues, especially if the password is case-sensitive.
    • Ensure there are no leading or trailing spaces in your credentials.
  3. Password Reset:

    • If you suspect you might have incorrectly entered your password during registration, try using the "Forgot Password" feature to reset it. This will typically send a password reset link to your registered email.
  4. Re-register:

    • Double-check if the registration process was completed successfully. If you didn't receive a confirmation message or email, the registration might not have been finalized. Try registering again with the same credentials.
  5. Clear Cache and Cookies:

    • Sometimes, issues can arise due to cached data. Clear your browser's cache and cookies and try logging in again.
  6. Disable Extensions:

    • Browser extensions can sometimes interfere with website functionality. Try disabling any extensions, especially those related to security or privacy, and attempt to log in again.
  7. Try a Different Browser or Device:

    • Attempt to log in using a different web browser or device to determine if the issue is browser-specific.

If none of the above steps work, contact us via [email protected]. Provide all details of the error message and any steps you’ve already taken to resolve the issue.

Thank you.