Did a New User Registration and tried loggign in using the same credentials which throwed an error stating something is wrong . how to rectify this
Login Error
Hello Manoj Kanna, If you're encountering an error when trying to log in with newly registered credentials, there are a few steps you can take to troubleshoot and resolve the issue:
Email Verification:
- Our platform requires you to verify your email address before you can log in. Check your email inbox (and spam/junk folder) for a verification email and follow the instructions to complete the verification process.
Check Credentials:
- Make sure you entered your email/username and password correctly. Double-check for any typos or case sensitivity issues, especially if the password is case-sensitive.
- Ensure there are no leading or trailing spaces in your credentials.
Password Reset:
- If you suspect you might have incorrectly entered your password during registration, try using the "Forgot Password" feature to reset it. This will typically send a password reset link to your registered email.
Re-register:
- Double-check if the registration process was completed successfully. If you didn't receive a confirmation message or email, the registration might not have been finalized. Try registering again with the same credentials.
Clear Cache and Cookies:
- Sometimes, issues can arise due to cached data. Clear your browser's cache and cookies and try logging in again.
Disable Extensions:
- Browser extensions can sometimes interfere with website functionality. Try disabling any extensions, especially those related to security or privacy, and attempt to log in again.
Try a Different Browser or Device:
- Attempt to log in using a different web browser or device to determine if the issue is browser-specific.
If none of the above steps work, contact us via [email protected]. Provide all details of the error message and any steps you’ve already taken to resolve the issue.
Thank you.