Net Promoter Score Articles on Flatlogic Blog
Exploring various methods and strategies to visualize and interpret Net Promoter Score (NPS) for better understanding of customer satisfaction and loyalty.
Top 5 Ways to Visualize Net Promoter Score
Net Promoter Score is a way to measure if customers like your company or product. It lets them rate you on a 1-10 scale of how likely you would be to recommend it to a friend. 0-6 are detractors 7-8 are passives and 9-10 are promoters. Detractors count as -1, passives are 0, and promoters are +1. You add the ratings together and then divide by the total number of ratings. You then multiply the number by 100.
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